Per Joyce Landreth, the cost for 4Hep to reset a password is approximately $15-20.00/password reset.

Yearly average, per month, is 585 password resets per month.

Cost Calculation method

Total vtoc budget/spent (salaries, etc) for VTOC for last year: $706,179

Divided by 365 days = $1935/day to run vtoc/salary + operational

Divided by 24hrs = $80/hr

ADD 35% for building/facility costs = $108/hr

Divide by 6 (assuming at most 10 min to reset pw, enter Remedy ticket, etc) = $18.00 per pid reset

Pasword Count Calculation

Per Dean Kirstein,  searching PROBLEM REPORTS for the classification PASSWORD RESET which should get all the call center phone password changes, If they enter correctly in Remdy: 11/13/2006 - today -- 6333

Dean also looked at the word "password" in the incoming web tickets and got 880 for the same time period, BUT, has no good guess as to how many are password resets

Result ing estimate: 7000/year.