Technical Team

Invited: Susan Brooker-Gross, Marc DeBonis, Mary Dunker, Daniel Fisher, Karen Herrington, Kim Homer, Greg Kroll, Joyce Landreth, Randy Marchany, Ken McCrery, Kevin Rooney, Jeb Stewart, Brenda van Gelder

Agenda

1. Self-Service Password Reset project status update
   1. Technical teams development status
      • Including IVR (Interactive Voice Response) service (for OTP2Voice)
   2. Project issues
      1. SMS gateway/aggregator contract
      2. OpenId dependency
2. Self-Service Password Reset application demonstration

Meeting Notes

1. Status
   1. Middleware code is on pre-prod. SETI test & deployment is beginning testing.
   2. IPS Account Manager tool is pretty far along, they have an instance in pre-prod.
   3. A free trail period is set up with Bulletin.net the SMS gateway. Messages are very fast.
   4. IMS code is nearly ready to move to pre-prod.
   5. Waiting for a status update on IVR (voice) service from NI&S
   6. Discussed changes to GR8, GR9, and GR25 (General Requirements)
2. Demo
   1. Changes to CAS to make it aware of expired passwords was demonstrated.
   2. Account Manager application (GUI) was demonstrated.
   3. There was a discussion about OpenId providers and the service in general.
   4. Comments on demonstration:
      1. On the SMS message option, more information for the user is needed, perhaps an example of how to enter the phone number.
      2. Need a general notice somewhere (in Account Manager?) regarding not sharing user's information (e.g., phone number).
      3. The check box about calling 4Help should be separate (and maybe at the top of the window) from the account recovery options.
      4. Separate the 4Help check box from the third party e-mail option.
      5. The single "save" button needs to somehow be obvious what it is used for, or is saving.
      6. Documentation and explanations need to be on computing.vt.edu
      7. Give some thought to the scenario where a user registers a Google account (for remote authentication), then sometime later gets a different Google account, then one year later when the user if forced to review their account recovery options it will not be obvious that the old Google account is the one registered.
      8. In Account Manager spell out the phone number used to contact 4Help (540-234-4357)
      9. Since by default we are notifying users of any changes to their @vt.edu e-mail address we need to state that somewhere on the page, especially when referring to third party e-mail and the fact that they cannot use a @vt.edu address for that.