Feel free to add any comments you have received here.
Token/Hardware Related
Users have a lot of devices to carry
Token
Flash drive
Sonitrol card
Hokie Passport
CNS ID
Nobody seems impressed with the timesheet signing application to the extent that they see the token as adding significant value. (This is under the hardware section since it is about things the token can do and not the functionality of the workflow/timesheet application.)
The token needs space for multiple certificates and certificate chains. Many users want a cert from a well-known CA to sign external mail.