General comments
Is there anywhere on the site that explains to the unknowing user the difference between VT Root CA, VT Server CA, and VT User CA? It only tells you how to install them, but not what they're used for. I see there are power points in the Learn More section, but maybe there could be a link to the power points or the Learn More page somewhere under the VT Root CA, VT Server CA and VT User CA pages.
Getting Started
Install VTCA Root https://secure.hosting.vt.edu/www.dev.pki.vt.edu/gettingstarted/start.html
Are Quick Installations not available for Netscape or Safari? Why? And it should be explained in a short sentence at the top, the difference between the Quick and Manual Installations.
https://secure.hosting.vt.edu/www.dev.pki.vt.edu/gettingstarted/learn_more.html
On the Learn More page, it would help to explain in a sentence or so what each power point is focused on. This will save time instead of having to search through the power points to find the information you're looking for to help you "learn more."
Subscriber/SSL server
Request a Certificate
https://secure.hosting.vt.edu/www.dev.pki.vt.edu/subscriber/ssl_certificate.html
The first sentence doesn't sound smooth with the ellipsis. It should say: "The Virginia Tech SSL Server Certificate enables SSL authentication and encryption services for networked application servers such as Web servers, Email, etc. Application servers connecting to Virginia Tech..." or just have "Web servers and Email."
"PIN" implies all the characters would have to be numbers. Is this correct? Or can you use other characters...
Middleware
Request a Certificate
https://secure.hosting.vt.edu/www.dev.pki.vt.edu/subscriber/vt_middleware_cert.html
#5, it doesn't say anything about using Safari. Is there a reason for this? This is the same with the Request a Certificate page under SSL server and almost all of the pages under Policies and System.
Jack - Mostly this is because the Production pages don't mention Safari, that and Safari is mostly a Mac program and stock Mac mice only have one button so the only thing you can really do is double click on links.
System
OpenSSL + Related
https://secure.hosting.vt.edu/www.dev.pki.vt.edu/developer/openssl.html
Instead of having #1 as #1, it makes more sense to have it at the top to describe the links, and then make #2 start as #1 since #2 is the start of any real instructions.
#6 should provide a link to the glossary or to the PKI FAQ page for PKCS #12
Internal KB Article
Question:
What are the CCO and UCS responsibilities related to PDC (Personal Digital Certificates) or PKI (Public Key Infrastructure)?
Answer:
1. PDC tickets are handled by the fishbowl or escalated appropriately. The CCOS should enter a ticket into Remedy and click on the Re-queue button to transfer the ticket to the Fishbowl/UCS. UCS is responsible for support of:
• Informing users of eToken deployment schedule
• Verifying user OS and browser meet specifications
• Installation of VT and user certificates required for PDCs
• Installation of the Aladdin eToken software
• Browser configuration for PDC access
• Questions relating to viewing the leave report/PDF file (browser/Acrobat Reader issues)
2. If escalation is required, UCS will consult with the PKI or HR Group.
PKI group contact information:
• Frank Galligan frankg@vt.edu 231-8807
• Bahaa Al-Amood balamood@vt.edu 231-2630
• Ismael Alaoui imedaghr@vt.edu 231-2042
HR Contact information:
Lynett Cruise 231-1237
HR Technical Contacts:
LeeAnne Hoppe gumdrop@vt.edu 231-7628
Kevin Buhrdorf 231-7770