Invitees:

• Joyce Landreth
• Mary Dunker
• Kim Homer
• Frank Galligan
• Ismael Alaoui
• Karen Herrington
• Flex Vaughn
• Julia Mays
• Carol Hurley
• Greg Kroll

Agenda items:UCS-contributed Agenda Items:

1. What does light on token indicate/or lack of light? (Joyce L. - token NOT lit in vista desktop, does light on laptop...intermittent h/w problem??)
2. Why is 10.5 not production? It must be before we roll out!
3. We may have had SOME 10.5 mac users who blew along and installed 10.4 script - which MAY have hosed their machines.
4. We must have an uninstall script that works. Older version doesn't remove everything and new version doesn't work. This is critical.
5. What are documentation issues that are outstanding?
6. Can we announce the 10.5 installer when we send expiration email? This might be a good test w/in IT
7. Ish still needs to install TAS Role Mgr software for Anne and Carol.
8. What is purpose of university-wide deployment? Will ALL be required, as departments, to use online leave signing?
9. What are the future plans for using etokens?
10. What will be the "support model" for future uses?
11. Students are unable to assist w/support as they are not eligible.
12. We must have a path of escalation:
    • Call about pki/pdc/etokens comes in
    • We can assist with uninstall (with working tools) and reinstall
    • Beyond that, we need mechanism to escalate
    • We suggest a pace account to email all ticket information straight from Remedy
    • We require a path of escalation, defined as transfer guidelines, for everything we support
    • We also need CLEAR path of escalation for work flow vs. technical calls (HRIS helpdesk??? What goes to IRM??)